FAQ'S

What do I need to qualify for the Edgars Store Account?

1. You must be 18 years or older
2. You must have a valid SA ID or Driver’s License
3. You must be employed and provide proof of income documentation
4. Your income must be R2000 or more per month

I want to close my Edgars Account. What must I do?

1. First cancel any Value-Added Services such as Club, Insurance products etc. that you have on your Edgars Account.
2. Please note that a proper settlement quote must be obtained in order to close your account.
   Obtain a settlement quote by dialling the call centre number on 0860 111 826 and use the self-service function. Alternatively, this can be done in-store at customer services.
3. Pay the outstanding amount on the settlement quote via EFT or in-store, within five days of receiving the quote.
4. Send your closure request to edgarsclosure@rcsgroup.co.za

Is there a fee for Edgars accounts that have a R0 balance?
There is no monthly service fee charged to accounts that have a R0 balance. If you have a
scenario where this was charged, please contact us so that we can review the account.

I have successfully closed my Edgars Account, but there are still fees being charged to my account?
The fees charged are because you have additional Value-Added services that were linked to your account when
you applied. These services are not managed by RCS directly and each of them must be cancelled individually.
You can cancel all additional Value-Added services such as cell phone insurance and
Edgars Club subscriptions by calling the relevant contact numbers listed.

How can I pay my Edgars Account?
You can pay your Edgars Account in any of the following ways:

1. Debit order: A payment is automatically debited from a bank account and due date that you select.
   To activate, email us at edgarsenquiries@rcsgroup.co.za and we’ll do it for you (you will need proof of your bank details)
2. In-store (please ensure you bring your Edgars Account card with you)
3. At an ATM
4. Via EasyPay
5. Via EFT: Simply pay the required amount by using your 16-digit account number.
   Please use the below details when making an EFT payment.

Beneficiary: Edgars Store Card
Bank: First National Bank
Account number: 50451141440
Branch code: 251105
Account type: Transmission Account
Beneficiary Reference: 19 Digit Edgars Account Number

Please note that payment on your account is automatically allocated and proof of payment should only be sent if requested.

I want to purchase with my 6-month interest free benefit, but the store confirmed it no longer exists.
You have spoken and we have listened. The 6-month interest free feature will be available for purchases at Edgars stores only. There is a current delay in reinstating the 6-month interest free plan, but we are working to resolve this and will let you know as soon as this repayment plan becomes available. We would like to thank you for your patience.

What is the monthly fee being charged by RCS on my Edgars Account?
The monthly service fee charged on the Edgars Account is R34. All other monthly Value-Added Services fees such as Club, Insurance etc. are not managed by RCS and RCS does not have any say in terms of the amounts charged.

Can I access my available credit via USSD?
Yes, follow the easysteps via your cell phone:
How can I get my account balance? Follow the below easy steps via your cell phone:

1. Simply dial *120*1430*card-number#
2. Selecting the “answer” button to send the USSD request.

The Edgars Store Account Terms and Conditions can be found here